FEES AND CHARGES
FEES AND CHARGES
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FOR EMPLOYERS
Projects
Freelancer is free to sign up, post a project, receive bids from freelancers, review the freelancer's portfolio and discuss the project requirements. If you choose to award the project, and the freelancer accepts, we charge you a small project fee relative to the value of the selected bid, as an introduction fee.
The cost and how this fee is charged depends on the type of project.
For fixed price projects, a fee of 3% or $3.00 USD (whichever is greater) is levied at the time a project that has been awarded by you has been accepted by each freelancer you award. If you subsequently pay the freelancer more than the original bid amount we will also charge the project fee on any overage payments.
For hourly projects, a fee of 3% is levied on each payment as it is made to the freelancer.
You may cancel the project from your dashboard at any time for up to seven (7) days after the project has been accepted for a full refund of your fee.
Optional project upgrades may be purchased.
Contests
At the time of posting a contest, employers must provide funds equivalent to the total contest prize. We have a Money Back Guarantee for this prize money.
The Money Back Guarantee entitles you to get your money back for up to 30 days from contest closing if you are not happy with the submitted entries. You can get refunded simply by contacting support.
Note that refunds are not available on 'Guaranteed contests', and this refund does not include any upgrades that you may have selected for the contest. If you've already selected an entry as the winner and completed the contest handover, which has released the prize money to them, you are not eligible for a refund.
There is no contest fee for posting and awarding the contest for employers..
Each additional awarded entry will also require payment of the prize for that entry.
Optional contest upgrades may be purchased.
Services
At the time of ordering a service, employers must provide funds equivalent to the total service price. The payment is protected by the Freelancer Milestone Payment System. Only release the payment once you are 100% happy with the work that has been delivered.
FOR FREELANCERS
Freelancer is free to sign up, create a profile, select skills of projects you are interested in, upload a portfolio, receive project notifications, discuss project details with the employer, bid on projects (free members receive initially 8 bids per month) and enter contests.
Optional bid upgrades may be purchased to promote a bid.
Projects
For fixed price projects, if you are awarded a project, and you accept, we charge you a small project fee relative to the value of the selected bid, as an introduction fee. If you are subsequently paid more than the original bid amount, we will also charge the project fee on any overage payments.
For hourly projects, the fee is levied on each payment as it is made by the employer to you.
The fee for fixed price projects is 10% or $5.00 USD, whichever is greater, and 10% for hourly projects.
Contests
Submitting entries to a contest is free. Contest fee applies when you are awarded a contest prize. This fee is charged when the prize is released, which is after contest has been awarded to you and the handover of entry materials has been completed to the contest poster's satisfaction.
The freelancer contest fee is 10% or $5.00 USD, whichever is greater
Services
If you are subsequently hired to perform that Service, a 20% fee of the total service price is charged. This is charged when the service is ordered by way of a deduction from the payment you receive.
Preferred Freelancer Program
If you are in the Preferred Freelancer Program, you will be charged 15% project fee when you are awarded and accept a Recruiter project. This will not be charged upfront, like on regular projects, but rather when you receive the payment.
Refunds As Bonus Credit
In some instances, refund of fees may be done as bonus credit. This bonus may only be used on site, and can not be withdrawn or ransferred. The bonus will expire in 90 days from the date of receipt.
